Sdi Service Desk Manager
Service desk manager course overview.
Sdi service desk manager. The course is designed for both new and experienced service desk managers team leaders and supervisors. The badge holder will demonstrate understanding of how to develop and deliver service desk and support strategies to fully underpin the organizations business strategy and objectives. The course is designed for both new and experienced service desk managers team leaders and supervisors. Suitable for those with at least three years experience in a service desk environment.
The service desk manager course provides a thorough understanding of service desk management and leads to a globally recognised qualification. How to demonstrate the key leadership and management competencies needed to be a successful service desk and support manager to include operational management organizational change management human. This course provides a thorough understanding of and a qualification in. Upon successful completion of the training and examination students will receive the sdi service desk manager certification.
Sdi service desk manager certification training course by kpmg provides a thorough understanding of the core areas of service desk management. The course is based upon the standards and objectives for sdis service desk manager qualification and ensures that delegates are provided with the knowledge information and tools to take the sdm exam. Between 3 and 5. Between 3 and 5.
Sdi service desk manager certification. Developing a strategic role define the strategies and techniques for a successful support operation that is integrated with the organisations. The course is based upon the standards and objectives for sdis service desk manager qualification and ensures that delegates are provided with the knowledge information and tools to take the sdm exam.
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