Help Desk Institute Hdi Certification
In addition hdi offers certification in kcs sm principles and itil foundations.
Help desk institute hdi certification. Hdi has developed four certification levelscustomer support specialist css help desk analyst hda help desk senior analyst hdsa and help desk manager hdmthat represent each role and level within the support organization. Hdi certification continues to expand globally increasing by more than 50 percent per year and 82 percent of the fortune 500 has achieved hdi certification. This school offers training in 2 qualifications with the most reviewed qualifications being hdi certification and help desk institute hdi help desk analyst. Are you interested in achieving your own certification.
Time to complete this education training is 10 hours. See hdi certification courses hdi certification standards. Technical support professionals love hdi because it provides them with a profound sense of community. Heres what you need to know.
Help desk institute offers classes online only. At 150000 people strong hdi is a community built by industry peers and leaders that gives you the resources knowledge and drive to be great at what you do. All hdi certifications are designed to build and advance the competencies of support professionals providing their organizations with measurable assets.
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